The health and happiness of our patients and their families are our number one priority here at Animal Health Clinic.  When we make an appointment, it is reserving the veterinary staff’s time. With veterinary services being in high demand and when a client does not come to their scheduled appointment without providing proper notice, it is taking away the opportunity for another patient’s health care needs to be met. 

No call, No Show

A client will be considered a “no call no show” when:

• client fails to appear to scheduled appointment

• client provides less than one business day notice of changes to an appointment (we need sufficient notice to fill your appointment)

• client appears for appointment 7 minutes or more after scheduled start time

Prepayment Policy for No Call No Shows

If any client has 2 no call no shows in a 12 month period, a $50 nonrefundable deposit is due at the time the next appointment is scheduled.  This $50 will be applied to that appointment upon checkout.  If the client no call no shows, the deposit is not refundable. If you need to reschedule your appointment, we are requiring at least a 1 business day notice.  If you put a deposit down and gave at least 1 business days’ notice to reschedule, that deposit will be applied to the rescheduled appointment or refunded if preferred.  If Animal Health Clinic has to cancel or reschedule your appointment for any reason, we can either refund any deposit paid or reschedule and apply the deposit at that time.  You will not be penalized for our changes to the schedule. If a client has zero no call no shows in 24 consecutive months, the deposit requirement may be lifted.

If there are 4 no call no shows in a 12 month period, our business relationship will be terminated and we will no longer schedule future appointments indefinitely.

This is effective immediately for all appointments going forward.

Effective immediately, we are requiring a $100 deposit at the time of scheduling any surgery/anesthetic procedure.  This $100 will be applied to that procedure upon checkout.  If a client no call no shows, the deposit is not refundable. If you need to reschedule your procedure, we are requiring at least 2 business days’ notice.  If you put a deposit down and gave at least 2 business days’ notice, that deposit will be applied to the rescheduled procedure.  If we have to cancel or reschedule your procedure for any reason, we can either refund any deposit paid or reschedule and apply the deposit at that time.  You will not be penalized for changes we make to the schedule.  If the doctor makes the recommendation to postpone the procedure you will not be penalized, the deposit will be applied to the rescheduled time.

In accordance with the North Dakota Veterinary Practice Act, all prescriptions, including prescription diets, must be dispensed in the context of a current veterinarian-client-patient relationship.  This relationship exists when a patient has recently been seen and examined by a veterinarian. At the Animal Health Clinic, we consider a current veterinarian-client-patient relationship to exist if the patient has been seen within the last year by one of our veterinarians.

If your pet has not been examined by one of our veterinarians in over a year, we will not refill your prescription, including prescription diets.

Third Party Prescription Policy

At Animal Health Clinic, everything we do is guided by one goal, putting your pet’s health and well-being first. This includes making sure the medications and preventatives we prescribe are safe, effective, and easy for you to access.

‍To honor that commitment, beginning June 1st, 2026, we will no longer send prescriptions directly to third-party pharmacies (Chewy, PetMeds, AlliVet, etc.). Instead, we are offering trusted options that we know are safe, reliable, and convenient for you.

‍ ‍Why the change?

‍More and more online pharmacies are appearing, and we cannot ensure they will handle your pet’s medications with the same care and standards we expect.

‍Product safety is our top priority. Because we cannot verify the quality or authenticity of medications obtained through outside pharmacies, we will only authorize prescriptions through pharmacies that meet our standards for safety and product integrity.

‍Requests from outside pharmacies often arrive through phone, email, or fax, sometimes multiple times for the same prescription. Responding to these constant interruptions takes valuable time away from caring for pets and often slows down how quickly medications can be filled.

‍ ‍Your options moving forward:

1.      Purchase at the clinic: Most prescriptions can be filled right here at the clinic, during your pet’s appointment, so you can take your pet’s medication home right away. Refill requests can be filled at the clinic within 24-48 hours.

2.      Order online for home delivery: We have partnered with 2 pharmacies that we trust for safe and reliable service that meet our quality and safety standards. These options allow us to maintain better oversight of your pet’s medications and ensure you receive accurate prescriptions in a timely manner.

Vetsource:https://animalhealthclinic.securevetsource.com/

Koala:https://ahcfargo.koala.health/

‍Both Online pharmacy options can be found in our resource tab.

3.      Written prescription: If you prefer to work with an outside pharmacy, we are happy to provide a written prescription for you to pick up within 24-48 hours.

We will continue to approve prescriptions at local pharmacies, as well as trusted compounding pharmacies such as InHealth and Wedgewood.

Please note that this policy applies to all prescription medications, preventatives, and prescription diets.

‍ ‍

In recent years, pet ownership in the U.S. has increased dramatically. This has created a striking increase in pets that need to be seen by veterinary clinics. We make every effort to get pets seen as soon as possible, especially for sick patients. Unfortunately, there may be times when your pet is not able to be seen as soon as we would like.

We understand you are worried about your pet, but due to recent client behavior, we feel the need to address the toll it is taking on our team and provide notice to everyone that unrealistic expectations and demands will not be tolerated. 

We are committed to dealing with all clients fairly and impartially and to providing a high standard of service. However, we do expect our staff to be treated respectfully and unacceptable behavior such as yelling, swearing, demanding, or rude behavior of any kind will not be tolerated. In situations where a client is clearly demonstrating unacceptable behavior to a staff member, we will support our employees and their decisions when it comes to protecting themselves from emotional and/or physical abuse. 

Abusive, threatening language will result in immediate termination of service.

Animal Health Clinic has a duty to ensure the safety, emotional well-being and welfare of our staff. We reserve the right to refuse service to anyone at any time.

 We’d like to genuinely thank our many loyal and compassionate clients. Thank you for your support and understanding.

In an effort to keep our prices down, we will be applying a 3% credit card processing fee to all invoices that are paid with a credit card starting on January, 1st, 2025. For your convenience, you may avoid this fee by paying with cash, check, debit, Care Credit, or All Pets Card.